We want you to be happy with your purchase and we apologize if it is not. You may return an item(s) for any of the following reasons:
You received a wrong item in your package.
You received a defective item in your package.
We would be happy to provide exchanges and returns for wrong or defective items if the following conditions are met:
All items must be in their original packaging with no sign of any usage along with all original accessories (including manuals) and any free gifts received with it.
Any discount on the original invoice will be offset in the item that is to be returned.
If some or all of the above conditions aren’t met, we regret to inform you that we will be unable to process any claims for returns, regardless of the fact that the item(s) has been mailed back to us.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days of the date the order was received by the customer. All requests for returns however, would need to be strictly made online at [email protected]
2. EXCHANGES & RETURNS
2.1 You will need to include the item(s) in its original condition and packaging (i.e. like new and undamaged). We will not accept returns if the item(s) or its packaging is in a damaged condition, so pack the return parcel well. Our decision about condition of returned item(s) will be final.
2.2 Wait for our email confirmation. Generally, the processing period is 5 working days upon receipt of your parcel.
2.3 If any of the product received is deemed a wrong shipment, SmartBrands will bear the cost of the customer’s return shipping and also the cost of shipping the item(s) back to you. If the product is deemed defective, SmartBrands will only bear the cost of shipping the item(s) back to you.
2.4 If an item(s) is deemed defective after we have checked it (and also fulfills the other conditions for valid returns), we will send a replacement item(s) after checking that the replacement item(s) is working properly, which entails opening of the package.
2.5 If the item(s) is deemed to be non-defective after we have checked it (or does not fulfill the other conditions for valid returns), the same item(s) will be shipped back to the customer after the customer has paid for the return shipping. In certain cases where the checking/troubleshooting is time consuming, a fee of 500 PKR might also be imposed on the customer in addition to the return shipping charges.
2.6 SmartBrands does not provide technical support or troubleshooting services for any product. The customer is responsible for ensuring that they have knowledge of what they are buying and how to operate it.
2.7 The customer is responsible for ensuring that the product they’re buying is compatible with whatever device they’re buying it for. Incompatibility with a specific device (phone/laptop/car/TV/Google Home etc) will not be considered a defect.
2.8 Warranty is only valid for hardware related defects, not for software related issues that might arise with firmware updates or app updates. Software related bugs or compatibility issues are usually resolved by waiting for subsequent updates or by installing older versions of the firmware.
2.9 All exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value, or by providing store refund credit, or any other methods at the discretion of SmartBrands.
2.10 Refunds will be adjusted in your next purchase. Any fee incurred by SmartBrands will be deducted from the refund amount.
2.11 Refunds will be given at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned, and onward shipping charges of returned items.
2.12 All decisions made by SmartBrands in this regard will be final.
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you, or wear and tear of a product, during or after shipping. Similarly, our policy does not cover any cosmetic damage incurred by any product during shipping.
3.3 There is no warranty or return policy for screen protectors, tempered glass protectors, mobile covers and cases, wearable straps or cases, clothing items, hygiene related products, and consumables.
3.4 SmartBrands makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with ad description, and fitness for a particular purpose. It is possible that the ad description be outdated or incorrect, and hence not consistent with the latest product packaging.
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Pakistan.
3.6 All decisions made by SmartBrands will be final.
4. REPAIR POLICY
We do not currently offer repair services for products.