1. SHIPPING & DELIVERY POLICY

At SmartBrands, we offer FREE SHIPPING for all orders worth Rs. 1500 or more. For orders less than this amount, we charge a nominal FLAT RATE shipping fee of Rs. 200.

We provide Cash on Delivery all over Pakistan.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) and confirmed before 3pm will be processed and shipped within 24 working hours. This could vary with circumstances such as online order processing delays, courier website failures, payment confirmations, dispatching delays from courier end.

We will contact the customer to confirm their order, however if any customer wants to confirm it quicker, they may after placing their order send an email, Whatsapp message, or SMS stating that they confirm their order number so-and-so.

Deliveries

Regular Deliveries – We provide delivery all over Pakistan with FREE SHIPPING on orders worth Rs. 1500 or more. For orders less than this amount, we charge a nominal FLAT RATE shipping fee of Rs. 200.

Regular Delivery timing is 1 to 5 business days. An email with Tracking Information will be sent to the customer after the order is dispatched. Please check your Spam/Junk/Trash folder if you can’t find it in your Inbox. The customer is responsible for tracking their order and any questions are to be directed towards the concerned courier service, not towards SmartBrands.

3) Alternatively, you can visit us yourself for self-collection. We are based in Mardan City. Place your order online first and mention “Self collection from Mardan” in order notes. Confirm your order. We will notify you when your order is ready for self collection. You can then come to collect it. A service charge of Rs. 100 will be applicable for facilitating this mode of pick up.

The FLAT RATE shipping fee of Rs. 200 (if order total is less than Rs. 1500) will not be charged in this mode of pickup.

3. MODE OF PAYMENTS

We accept payments via Cash on Delivery, ATM transfers, Inter-Bank transfers, EasyPaisa, or any other similar reliable cash transfer methods.

Our Bank details are mentioned when you select “Advance Payment” at checkout.