Effective Date: [01 August 2023]
Thank you for choosing SmartBrands.pk (“we,” “us,” or “our”) for your online shopping needs. We are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect the information you provide to us through our eCommerce platform located at https://smartbrands.pk (the “Website”). By accessing or using the Website, you consent to the practices outlined in this Privacy Policy.
1. **Information We Collect:**
We gather various types of information when you interact with our Website, including but not limited to:
– Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment information when you make a purchase.
– Log Data: Our servers automatically record information (“Log Data”) created by your use of the Website. This may include your device information, browser type, IP address, pages visited, and the date and time of your visit.
– Usage Information: We collect information about your interactions with the Website, such as the products you view, your search queries, and your purchase history.
2. **How We Use Your Information:**
We use the information we collect to:
– Process Orders: We use your personal and payment information to process and fulfill your orders, manage returns and refunds, and provide customer support.
– Personalize Your Experience: We use the information to tailor your shopping experience, recommend products, and provide content that matches your interests.
– Communication: We use your contact information to communicate with you about your orders, promotions, updates, and offers. You can choose to opt-out of marketing communications.
– Improve Our Services: We analyze data to better understand user preferences, optimize our products and services, and enhance the Website’s functionality.
– Security and Fraud Prevention: We employ your information to detect and prevent fraud, unauthorized access, and other security risks.
3. **Sharing Your Information:**
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with:
– Service Providers: We share information with trusted third-party service providers who assist us in performing various functions, such as payment processing, shipping, data analysis, and marketing.
– Legal Compliance: We may disclose information when required by law, court order, or government request.
– Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. **Your Choices:**
– Account Information: You can review, update, or delete your account information by logging into your account settings on the Website.
– Marketing Communications: You have the option to opt-out of receiving marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
– Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings. Our Cookie Policy provides more information on how we use cookies.
5. **Security:**
We employ reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Despite our efforts, no method of data transmission over the internet or electronic storage is entirely secure.
6. **Children’s Privacy:**
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us to have it removed.
7. **Updates to this Privacy Policy:**
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Website, and the “Effective Date” will be revised accordingly.
8. **Contact Us:**
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at [mail at smartbrands.pk].
Your use of the Website signifies your acceptance of the terms laid out in this Privacy Policy. Any continued use of the Website after any changes to this Privacy Policy constitutes your agreement to those changes.